Tadiran Telecom Blog
Under the Hood of Unified Communications: Find Me/Follow Me
Written by Gal Ben-Yair - April 14, 2015
There’s a good chance your co-workers have at least three phone numbers: home, office and mobile. Some of them might even have multiple mobile numbers (one for personal use and one for work) and an office phone at their home, too.
Have you ever tried—mostly in vain—to contact such individuals? Chances are you had to dial at least two of their phone numbers to track them down.
The good news is that you won’t have to spend so much time trying to connect with your co-workers anymore thanks to Find Me/Follow Me technology, which is a voice-related feature in many unified communications suites including the Aeonix.
Powered by IP telephony, Find Me/Follow Me allows callers to dial a single number to connect with someone with multiple numbers (assuming, of course, that person picks up his or her phone). Users can choose whether to have their phones ring simultaneously, so that if someone is calling, the nearest phone will sound off. They can also choose to have their phone ring sequentially, so that a worker’s office phone might ring first, his mobile phone second and his home phone third, for example.
Find Me/Follow Me provides businesses with a ton of benefits. Here are some of them:
- You’ll never miss an important call again. When you configure the technology, your business partners and clients will be able to get ahold of you the moment they pick up the phone and dial your number. You can say goodbye to missing important calls and subsequently losing business as a result. After all, clients expect prompt service the moment a question or concern arises. Find Me/Follow Me helps ensure that optimal service is delivered in every interaction.
- Employees don’t have to give out their personal numbers. If you’re not paying for your employees’ phones, you shouldn’t expect them to use them for business-related purposes. With Find Me/Follow Me, employees no longer have to be in the office to be reached via their business phone numbers. Your employees will certainly appreciate that you’re respecting their privacy, and you won’t have to worry about business productivity suffering from employees being hard to reach outside the walls of your office.
- You can set different permissions. Maybe you don’t want all of your clients to be able to reach you on your personal cell phone. After all, you have a personal life, too, and some clients— whether or not we like to admit it—simply aren’t as high a priority as others. With Find Me/Follow Me, you can set different levels of permissions. This enables you to make sure that when your highest-priority clients contact you, you’re immediately available. And those clients are certain to appreciate the VIP treatment you give them.
Thanks to the evolution of technology, businesses are able to deploy cutting-edge solutions that enhance business productivity and allow workers to provide a higher caliber of customer service than before. By equipping your workers with unified communications tools, you’re giving them the tools they need to be most effective in their jobs.