Tadiran Telecom Blog

Can Your Contact Center Handle Peak Events?

Written by Gal Ben-Yair - April 29, 2015

Do you quantitatively and qualitatively measure your customer service and support? Is your contact center prepared to handle a sudden influx of traffic? How long do you expect your customers to hold before they talk to an agent? How many times does a customer get transferred before they talk to the right agent?

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Under the Hood of Unified Communications: Find Me/Follow Me

Written by Gal Ben-Yair - April 14, 2015

You won’t have to spend so much time trying to connect with your co-workers anymore thanks to Find Me/Follow Me technology, which is a voice-related feature in many unified communications suites including the Aeonix

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