Tadiran Telecom Blog
Can Your Contact Center Handle Peak Events?
Written by Gal Ben-Yair - April 29, 2015
Do you quantitatively and qualitatively measure your customer service and support? Is your contact center prepared to handle a sudden influx of traffic? How long do you expect your customers to hold before they talk to an agent? How many times does a customer get transferred before they talk to the right agent?
Under the Hood of Unified Communications: Find Me/Follow Me
Written by Gal Ben-Yair - April 14, 2015
You won’t have to spend so much time trying to connect with your co-workers anymore thanks to Find Me/Follow Me technology, which is a voice-related feature in many unified communications suites including the Aeonix