Tadiran Telecom Blog
Can Your Contact Center Handle Peak Events?
Written by Gal Ben-Yair - April 29, 2015
Do you quantitatively and qualitatively measure your customer service and support? Is your contact center prepared to handle a sudden influx of traffic? How long do you expect your customers to hold before they talk to an agent? How many times does a customer get transferred before they talk to the right agent?
Under the Hood of Unified Communications: Find Me/Follow Me
Written by Gal Ben-Yair - April 14, 2015
You won’t have to spend so much time trying to connect with your co-workers anymore thanks to Find Me/Follow Me technology, which is a voice-related feature in many unified communications suites including the Aeonix
Say Goodbye to Legacy UC Infrastructure
Written by Mike Long - February 15, 2015
As time passes, it seems as though we’ll be facing a generational paradigm shift. Having grown up with access to cutting-edge technology, millennials—typically those born between 1980 and 2000—expect a seamless experience as they migrate across devices
The Future of Unified Communications: Replacing Legacy Tech
Written by Mike Long - February 2, 2015
Some businesses are hesitant to change—particularly when it comes to their communications infrastructure. On the one hand, they might not have enough money to rip and replace their existing infrastructure.
Fortifying Educational And Business Environments With Aeonix Dispatch Console
Written by Rena Itzhaky - January 7, 2015
Multiple, arbitrary, acts of violence, have demonstrated that now is the time to ensure that our educational and business environments have robust, real time communications in their control rooms or security monitoring facilities.
Winter’s Coming: When’s The Last Time You Thought About Business Continuity?
Written by Lindsay Kintner - December 17, 2014
Your customers expect you to be there to answer their questions and address their concerns practically from the moment they think of them. And keeping up is important; after all, in today's Internet-driven world, consumers have more options than ever when it comes to companies to patronize.
Five Reasons Your Business Should Embrace WebRTC
Written by Lindsay Kintner - November 1, 2014
For years, decision makers have heard the benefits of WebRTC touted by pundits. After all, WebRTC enables peer-to-peer video and real-time voice communication right in the browser, meaning users don't have to download an application to get in touch with one another.